Evoka Jewellery will accept an exchange or credit only for change of mind or incorrect ring sizing strictly within 7 days of purchase date. The product must be in original packaging, brand new condition & with the original receipt of purchase or invoice.
Customers must cover postage back to Evoka, and also provide freight or cost of shipping for exchanges.
Evoka does not refund unless in the case of a manufacturing fault or on a case by case basis. Items must be returned within 7 days of receiving the merchandise in the original condition, unworn and with tags attached to be eligible for a refund. We reserve the right to refuse a refund request if return does not comply with our policy. Special ordered products are final sales. Sale items are also final sales.
Refunds will be given in the same form of payment originally used for the purchase if item is returned within 7 days of receiving the merchandise. Any item without its tags will not be eligible for a refund.
We do not refund shipping and handling charges. Customers are responsible for all shipping costs when returning an item. All returns will be processed with approx. 7 days upon receipt.
**Please note** All returns need to be properly insured through the courier (Fedex, DHL, UPS) as Evoka will not be responsible for any lost, stolen or damaged packages.
Please return the packages to:
PO Box 351
Newport Beach NSW 2106
Return packages must be shipped using a tracking number and wrapped securely to avoid any damages during shipping.